AT ONE STUDIO

terms & conditions

We know it’s not the most riveting way to spend your time, but please read our T&Cs carefully before booking a class or purchasing a membership.

By booking a class with At One Studio, you are agreeing to comply with and be bound by the following terms and conditions which govern At One Studio’s relationship with you in relation to the studio and the website. The term ‘you’ refers to the user/viewer of our studio/website. “At One Studio”, “At One”, “us”, “we”, “our” all means jointly At One Studio (both in-person and online studios).

Buy purchasing an intro offer, membership or class pack and/or booking a class you automatically agree to the following Terms & Conditions.

STUDIO

  • Although we always endeavour to cause as little disruption to the timetable as possible, classes are subject to change or cancellation without notice.

  • Teachers are subject to change without notice.

  • At One Studio is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

  • At One Studio or its representatives is in no way responsible for the safekeeping of any personal belongings that are left in the studio before, during or after a class.

  • Please arrive a minimum of 5 minutes before class. If you are running late, entry cannot be guaranteed as the front door will be locked at the start of every class for security reasons.

  • Please ensure you check in at reception before every class.

  • At One Studio owns the right to refuse entry at any time.

  • You are required to treat all persons and property at At One Studio with care and respect.

HEALTH, WELLNESS & SAFETY

  • You understand that classes at At One Studio may be strenuous and acknowledge that taking part in them can lead to injury and is done at your own risk.

  • At One Studio is in no way liable for any injury, loss of property, or death resulting from attending our studio.

  • It is your responsibility to inform At One Studio/ your teacher if you’re experiencing an injury, illness, discomfort or are pregnant before participating in any class.

  • If you are pregnant, you agree to get your physician’s approval before participating in any exercises, to inform your teacher and to participate in the class at your own risk.

  • If you feel unwell, please do not attend a class or event.

  • Those under 18 years of age must have this form signed by a parent or guardian.

    BOOKINGS & CANCELLATIONS

  • To book into a class you must either have credits in your account or pay at the time of booking. Class payment must be made upon booking.

  • Class cancellations can be made up to 4 hours prior to your class start time without any penalty.For morning classes (6:30am and 9:30am), cancellations can be made before 10pm the night before without any penalty.

  • Any students using casual drop in classes, 5 and 10 class packs who pre book a class and fail to cancel or not attend 4 hours prior to class/before 10pm the night before a morning class will not be reimbursed/credited.

  • Any students with memberships (including all weekly memberships) or who have made an upfront payment, who pre book a class and fail to cancel or not attend 4 hours prior to class/before 10pm the night before a morning class will be charged a $10 cancellation fee.

  • At One Studio is not obliged to refund any classes, class packs or membership purchases.

    INTRO OFFERS

  • Intro Offers are available to new students only.

  • The 2 and 4 week Intro offers are mutually exclusive.

  • Only 1 Intro Offer can be purchased per student.

  • Intro Offers are activated on first purchase.

  • Anyone found to be purchasing introductory passes more than once will be suspended and refused entry into the studio.

  • Classes included in your Intro Offer are non-transferable and non-suspendable.

  • Unfortunately we cannot offer refunds for Intro Offers purchased.

    DIRECT DEBIT MEMBERSHIPS

  • Our unlimited memberships are to be continued for a minimum duration of 8 renewals/payments (a renewal counts as every payment made after the first week of your paid membership). If you wish to cancel your membership before the 8 renewals, a $60 admin fee will apply.

  • Memberships are paid weekly in advance for the following week of practice.

  • At One Studio does not offer refunds for change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes before membership expiration. All purchases are final.

  • For membership pauses, we require at least 7 days notice before your next billing date. The suspension is possible for a minimum of 1 week and a maximum of 3 weeks at a time. Requests for membership suspension must be sent to info@at-onestudio.com. Requests will not be accepted by any other means.

  • Memberships cannot be shared. Anyone found to be sharing their membership will be denied entry and have their membership cancelled.

  • You are responsible for ensuring sufficient funds are available to cover the weekly auto-debit. Should a payment be declined for any reason, At One reserves the right to deduct a fee to cover any reprocessing charges. You will be unable to book or attend a class until all outstanding payments have been settled.

  • At One Studio is not responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements between you and your bank.

  • All account debts must be settled before the cancellation of membership can be finalised; this includes any outstanding late cancellations and no-show fees.

  • Unlimited memberships will automatically roll on unless cancelled. At One Studio is not liable or responsible for informing you of when your next renewal is due.

  • At One reserves the right to terminate the contract if more than 2 payments are declined.

    CLASS PACKS

  • Casual classes are valid for 2 weeks from the date of purchase. If you fail to book your class in within this period, At One Studio is not liable to refund, transfer or offer any compensation.

  • 10 class packs are valid for 3 months from the date of purchase. If you fail to book your class in within this period, At One Studio is not liable to refund, transfer or offer any compensation.

  • All class pass purchases are final, At One does not offer refunds, transfers, suspensions or extensions on services for any reason.

  • All class packs are non-transferable.

  • Class packs cannot be shared. Anyone found to be sharing their pack will be denied entry and have their pack cancelled.

    UPFRONT PAYMENTS (3,6 & 12 Month Memberships)

  • All 3,6 & 12 month memberships activate on the date of purchase and expire 3,6 & 12 months from that date.

  • At One Studio does not offer refunds for: change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes prior to membership expiration. All purchases are final.

  • All upfront payment deals must be paid in full, we do not offer any payment plans.

  • All upfront memberships are subject to our late cancellation and no show policies.

  • Upfront memberships cannot be paused/suspended or extended.

  • Those on upfront memberships are not eligible for member discounts on events/ workshops (discounts only apply to those on weekly studio unlimited memberships)

  • Upfront memberships cannot be shared. Anyone found to be sharing their membership will be denied entry and have their membership cancelled.

    CLASS PASS

  • At One Studio is not liable for any ClassPass fees or penalties. By booking a class at At One via ClassPass you agree to the ClassPass booking terms and conditions.

  • You are only permitted to use Class Pass 3 times when booking with At One Studio. Once you have used 3 sessions with Class Pass, please begin booking your classes directly through At One by purchasing one of our class packs or memberships.

    Workshops and Events

  • At One Studio does not offer refunds or credits on workshops or events for change of mind, injury, illness, change of address, or any other reason. Payments must be paid upon booking and all purchases are final.

  • If you cannot attend, you can transfer your workshop ticket to another person’s name by calling or emailing At One at least 24 hours before the start of the workshop.

  • Please arrive at least 10-15 minutes before the workshop's scheduled start time. If you are running late, you may not be permitted entry.

  • Any no-show or absence will result in forfeiting that visit. You will be charged a $20 fee if you do not attend a booked workshop/event, or cancel with less than 6 hours notice (unless other cancellation period is stated).

    DATA & PRIVACY

  • We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.

  • Please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps
    to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed.
    We may retain and use de-identified information.